Products -> Service Charging -> CRM
AdvOSS CRM allows a service provider to manage all aspects of its relationship with its Customers. It allows the CSP to define services, create multiple Service Offerings for each service, bundle them in products and catalogs and issue those products as subscriptions to subscribers. It provides captive and web portals for different types of users of the system including customers, CSRs, administrators, channel partners, resellers and vendors.
Overview
Business Use Cases
Modules
Integration Points
Carrier Grade Packs

Business Use Cases


  • Service Management
    • Define new services
    • Define service profiles
    • Define CDR formats
  • Plans Management
    • Account types (pre-paid or post-paid or combination)
    • Taxation rates
    • Available Billing Cycles
    • Charge Head definitions
  • Offering Management
    • Manage Service Offerings
      • Service Profiles
    • Manage Counter Offerings
      • Total Units and Sub-Units
        • Sub-Units initialization frequency
      • Matching Criteria
        • Based on Destination or Request-URI
        • Based on Time of Day
  • Manage Product Catalog
    • Manage Subscription Charges
      • Bundled Service Offerings
      • Bundled Counter Offerings
    • Add-On Service Bundles
    • Add-On feature bundles
    • Add-On Counter Offerings
  • Customer Management
    • Define new paying party accounts
      • Type Management (B2B, B2C, Enterprise)
    • Define new using party accounts within paying party accounts
      • Type Management (Main Account, Subsidiary Account)
    • Identity Management
      • username / passwords
      • Mac Addresses
      • IP Addresses
      • PublicIDs
      • PrivateIDs
      • ANI/Calling numbers
      • PIN Numbers
    • Device Management
    • Billing Cycle Management
    • Contact Management
      • Create multiple contacts on-file
    • Payment method management
      • Keep multiple payment methods on file
    • Personalization
      • Preference Management
        • Payment preferences
        • Contact preferences
        • Language preferences
        • Invoice preferences
        • GUI Look and feel preferences
      • Service preferences
        • Service features like ring-tones
        • Contact method preferences
        • Parental control or other preferences
    • Assign Inventory (Logical / Physical / Network)
  • Subscription Management
    • Assign products to Subscribers
      • Plan Subscriptions
      • Bundle Subscriptions
      • Add-On Subscriptions
        • Value Added Services Subscriptions
        • Feature Subscriptions
        • Counter Offering subscriptions
    • Change Subscriptions
  • Inventory Management
    • Logical Inventory
      • DID Numbers
    • Physical Inventory
      • CPEs
    • Network Inventory
      • IP Addresses
      • BRAS Ports
  • Portals
    • Subscriber Self-Serve
    • Agent Self-Serve
    • Franchisee / Partner Self-Serve
    • Vendor / Supplier Self-Serve
    • Customer Service Representative
    • Administrator
    • Interfaces
      • Web based
      • SMS based
      • IVR based
  • Captive Portals
    • Web based captive portals
    • IVR based captive portals
  • Alerts and Notifications
    • Multiple Transport Methods
      • Email Alerts
      • SMS Alerts
      • IVR Alerts



 
 
Contact Now!



Tel: +1 (416) 900 5593

E-mail: sales@AdvOSS.com
Address:
Suite 401, 50 Burnhamthorpe Road W.
Mississauga, ON L5B 3C2, Canada