Products -> Service Charging -> CRM

AdvOSS CRM allows a service provider to manage all aspects of its relationship with its Customers. It allows the CSP to define services, create multiple Service Offerings for each service, bundle them in products and catalogs and issue those products as subscriptions to subscribers. It provides captive and web portals for different types of users of the system including customers, CSRs, administrators, channel partners, resellers and vendors.

Overview Business Use Cases Modules Integration Points Carrier Grade Packs


The AdvOSS CRM is composed of the following modules:

  • Service Offering Management : Deals with the entities that can actually be assigned to the customers and which can be charged.
  • Product Catalog Management : Enables the definition of Product Catalogs as per CSP business requirements.
  • Customer Management : Powerful customer creation and active subscriber management features.
  • Service Management : The Service Management module enables flexible mechanism to define new and sophisticated services and service offerings of any kind.
  • Customer Self Care : Allows CSPs an increased level of Customer self service while reducing the operating costs.
  • Customer Service Representative (CSR) Portal : CSR Portal empowers the CSR and operations personnel to perform the customer care related functions, and manage daily operations in a highly convenient and efficient manner.
  • Inventory Management: Flexible management of CSP's Physical Inventory such as CPEs and Logical Inventory like DIDs etc.


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