Service Charging Platform
Overview Modules Platform Trainings

 

Platform Trainings

  • SCP-TR-001 Infrastructure and Network Administration
    • Overview of Infrastructure and Network
    • Environment Setting (Power, Temperature, Humidity)
    • Network Connectivity
    • Router and Subnet Configuration
    • Firewall and VPN Configuration
    • Hardware Installation and BIOS Configuration
    • RAID configuration
    • Operating System Installation and Configuration
    • Setting up hardware Monitoring Agents
    • Setting up out-of-band management interfaces
    • Hardware Testing Routines
    • Hardware Preventive Maintenance
    • Hardware Replacement
    • Removal Media Replacement
    • Remote Hands Support (hard reboots, console tasks)
    • List of 7X errors and their brief Introduction
  • SCP-TR-002 Platform and System Administration
    • Overview of Platform and System
    • Implementation Architecture
    • Functional to Physical Process Mapping
    • Details of Integration
    • Operating System Logins and Permissions
    • Product License Management
    • Virtualization Management
    • Storage and other Resource Management
    • Process Management
    • IP Address Allocation and Port Management
    • Configuration Management
    • Cron Jobs Management
    • Monitoring Agent Configuration
    • List of 5X Errors and their brief Introduction
  • SCP-TR-003 Database Administration
    • Overview of Database Architecture
    • Introduction to Objects (Tables, Stored Procedures, Views)
    • Database User Account Management
    • Replication Configuration and Trouble Shooting
    • Backups and Restoration
    • Log Truncation
    • Archiving of old records
    • Data integrity validation
    • Introduction to Scheduled Events
    • Slow query log monitoring
    • Performance Tuning and Optimization
    • Regular Maintenance Tasks
    • Database Intrusion Detection and Prevention
    • Activity Log analysis and Reporting
    • List of 8X errors and their brief Introduction
  • SCP-TR-004 Product Administration
    • User Account Maintenance
    • GUI Based Monitoring
    • Bulk APIs
    • Reporting Interface
  • SCP-TR-005 Real-Time Monitoring
    • Environment & Hardware Monitoring
    • Process Monitoring
    • Service Availability Monitoring
    • Performance Monitoring
    • Network Monitoring
    • Error Monitoring
    • Scheduled Jobs Monitoring
    • Resource Monitoring
    • Alerts and Escalations
  • SCP-TR-006 Maintenance and Upgrades
    • Verification of Monitoring Systems
    • Routine Log Monitoring & Analysis
    • Hardware Health Checks
    • High Availability Health Checks
    • Debugging Traces and Analysis
    • Analysis of Crash / Restart logs
    • Data Integrity Checks
    • Security Checks
    • Login Access Analysis
    • User Accounts Permissions Audit
    • Peak Load Analysis and Reporting
    • Backup verification
    • Resource Usage Log Analysis
    • Failover and redundancy testing
    • Hot Standby and Spare verification
    • Audit of compliance to all SOPs
    • SLA Log Analysis
    • Deployment of new patches, upgrades and other code
  • SCP-TR-007 IT Development
    • Introduction to Product APIs
    • Adding new reports using JASPER
    • Adding new reports through database views
    • Adding new BI Analytics
    • Adding new Menus and dashboards in GUI
    • Adding new scheduled jobs using Quartz
    • Writing Hooks using PL/SQL
    • Northbound Integration and API calling Methods
    • Southbound Integration and ESB events
    • Writing new Process work flows
    • Staging and testing of new code
    • Software Configuration and Version Management
  • SCP-TR-008 Level 1 Support
    • Overview of Support Activities
    • Basic Troubleshooting and Maintenance
    • Reinstallation of product components
    • Switchover to redundant hardware and back
    • Changing master database servers
    • Moving IP of all servers to standby server
    • Moving to DR site on disaster
    • Backup restoration and point of time recovery
    • Reapplying transaction logs
    • Deploying emergency fixes and work around
    • Deployment and testing on staging servers

 

 


 

 
 
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