Key Benefits
Software Architecture
Programming Methods
Use Cases

Possible Applications and Use Cases

Example applications that can be created with SDE include:

  • Consumer and Residential Telephony
  • Enterprise PBX and Auto-Attendants
  • Value-Added Services such as Rich Communication Suites
  • Enterprise IVRs
  • Voice-Mail
  • Computer Telephony Integrations
  • Automatic Call Distribution
  • Voice based Messaging and broadcasting
  • Tele-voting
  • Customer  Contact Center
  • Bulk outgoing dialing
  • Instant Messaging
  • Multi-media Unified Messaging
  • Presence and Presence based services
  • Prepaid Telephony
  • Integration of web-services with Telephony
  • Integration of Enterprise Applications with Telephony
  • Telephony Call-back services
  • Voice based E-Commerce

Please note that this list is not exhaustive. Possibilities with SDE are endless as enterprise systems grow complex and new unforeseen business requirements and use cases emerge.


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